FACTORS AFFECTING EMPLOYEE PERFORMANCE AT PT. GALAXY SOLUSINDO MALANG

Abstract

This study investigates the factors influencing employee performance at PT. Galaxy Solusindo Malang. Using a qualitative descriptive approach, data were collected through in-depth interviews, observation, and document analysis to explore organizational, personal, and environmental factors that affect performance. Findings indicate that leadership style, work environment, motivation, training and development, and communication significantly influence employee performance. Challenges were identified in consistency of training programs, workload management, and communication effectiveness. The study provides practical recommendations for optimizing employee performance through comprehensive management strategies.