JOB SATISFACTION: THE IMPACT OF SELF-EFFICACY, COMMUNICATION, AND WORK QUALITY AT ACE HARDWARE MALANG

Abstract

The purpose of this study was to find out the effect of Self-Efficacy, Interpersonal Relations and Quality of Work Life on Employee Satisfaction at Reni Swalayanku in Waru Malang. The population of all employees of Ace Hardware, amounting to 56 people, in this study, the researchers had all members of the population with 56 people to be sampled. The test is used for this study, multiple linear regression, and more than one independent variable.

The results of this study are the results of the F test showing that F count 76.246 with a significance of 0.000 which means F count > F table which is equal to 2.78 and the significance of the F test <0.05. These results indicate that the variables of selfefficacy, interpersonal relationships and Work quality has a significant influence on the job satisfaction of Ace Hardware employees in Waru Malang. The results of the t test have been known that the variables of self-efficacy, interpersonal relations and quality of work have a partially significant influence on the job satisfaction of Ace Hardware employees in Waru Malang. This is indicated by the value of t count of 3.205 (X1), 5.053 (X2), 3.320 (X3)> t table 1.673. While the interpersonal relationship variable (X2) has a dominant influence on the job satisfaction of Ace Hardware employees in Waru Malang (Y).