THE ROLE OF JOB SATISFACTION IN MEDIATING THE IMPACT OF WORK ENGAGEMENT AND WORK ENVIRONMENT ON TURNOVER INTENTION AT BPR DHANA LESTARI MALANG

Abstract

The purpose of this study is to analyze the influence of Work Engagement and Work Environment on turnover intention through Job Satisfaction of BPR Dhana Lestari Malang employees.

This study uses a cross-sectional method, a research design that aims to collect data from a specific sample at one point in time. The population in this study amounted to 100 respondents consisting of 90 employees at BPR Dhana Lestari Malang and 10 employees who have resigned. The sampling technique using purposive sampling obtained a sample of 75 respondents consisting of 65 employees of BPR Dhana Lestari Malang and 10 employees who have resigned.The data used in this study were analyzed using the Partial Least Square (PLS) approach with the help of the smart PLS 3.0 analysis tool.

This study concludes that at BPR Dhana Lestari Malang, Job Engagement has a negative influence on turnover intention and a positive influence on Job Satisfaction. The Work Environment also has a positive influence on Job Satisfaction and a negative influence on turnover intention. Job Satisfaction acts as an intervening variable, both in the relationship between Job Engagement and Work Environment with turnover intention, indicating that increased engagement and a good work environment increase job satisfaction, which has an impact on reducing the intention to leave the company